We use cookies to enable all functionalities for best performance during your visit and to improve our services by giving us some insight into how the website is being used. Continued use of our website without having changed your browser settings confirms your acceptance of these cookies. For details please see our privacy policy.
You are here:Home » Pocket WiFi aftersales support
How to Access Aftersales Support for SMART GM320 Pocket WiFi
Smart 5G Pocket Pro (GM320) has undergone Quality Assurance testing and is guaranteed defect-free from manufacturing and covered by 1-year repair warranty from purchase date.
To claim the warranty service, customer is required to present the following: - Genew GM320 device with complete accessories including this warranty card and the original packaging box - Official Receipt or any proof of purchase showing the purchase date
- Valid ID
Warranty is considered void if defect found is due to misuse, mishandling, negligence (i.e. scratches, cracks or dents, indications of water damage and the likes) and/or indications of unauthorized break into the device.
For any hardware/software assistance or repair requests, you may our call our Service Center hotline (1-800) 7755-1770 to 72 Mondays to Fridays, except holidays, between 8:00 am to 5:00 pm. You may also email（ASCsupport@genew.com）or click here for online registration.
Genew customer service agent will arrange FREE pick-up and delivery of the device to and from the assigned service center. For non-serviceable areas, Genew customer service agent may advise the customer to drop off or claim the device at the nearest LBC branch.
Genew Technologies Co., Ltd., established in 2005, is a global system provider of end-to-end communication solutions and telecom infrastructures, it is listed on the Shanghai Stock Exchange (Stock Code: 688418.SS).
